Shipping policy

All customers are responsible for updating any address, email and billing changes in a timely manner. We will attempt to call you if we are unable to process the credit card, but it is ultimately the patient’s responsibility. Orders will not be processed or made until we have received payment.

We accept American Express, Visa, Master card, and Discover. We accept FSA cards and HSA cards, but please be aware that the flexible spending accounts do not cover shipping. You will need to provide a credit card for the shipping fee. You may also mail us a check for the total amount, and once your payment is received, we will make your medication and ship it to you.

 

Be sure to provide your complete address. Failure to provide an address change, apartment number, suite number, or building number can cause your package to be delayed, and it would be an expense for which neither the shipper nor PureVite would be liable. Once delivery is confirmed by the shipper your package is considered delivered.

 

We will not be held responsible for delayed packages due to "Unforeseen Circumstances" such as weather conditions or Holiday periods that prevent the pharmacy/ shipper from processing shipments or making delivery. The Carrier has the right to leave a notice if they feel it is an unsecured location to leave the package. You are responsible for contacting the carrier and retrieving the package. PureVite has no control over shipping delays once the package leaves our pharmacy.

 

We do not ensure packages sent with the post office for shipping purposes and will not be held responsible for lost or damaged goods. We are not responsible for packages left outside or in P.O. Boxes for excessive time. It’s the customer's responsibility to retrieve and properly store their order. We will not reimburse or replace the product under these circumstances. You will be charged by us to replace the product along with all shipping fees.